Shopping from home has become easier and more convenient with advanced technology and mail order services. However, you need to exercise caution before making the purchase.

You can order all kinds of things from the comfort of your home using the telephone, mail or a computer. Shopping from home is a great convenience but there are some steps to take before ordering an item.

Common complaints are often about late delivery, shipment of wrong or damaged items, and hidden costs. Here are some cautions:

Be wary of post office boxes and sellers in other countries. It may be difficult to find the seller to resolve a problem later.

Know the total price. Make sure it includes all charges, shipping, handling, insurance and taxes. Coupons and other discounts should be properly deducted.

Make sure you are clear about what you are buying. Exercise caution when you see words such as: refurbished, reconditioned, close-out or discontinued.

Give your credit card number only if you are using that account to pay. Do not use it to prove your identity.

Keep a record of your purchase. Know what you ordered, when, the price and how you paid for it. Save any information the seller gives you, such as product description, delivery date, cancellation policy, privacy policy, warranties and order confirmation numbers.

When you order something by mail, phone, fax or computer, the Federal Trade Commission requires the company to:

• Ship the merchandise within the time promised, or if no specific delivery time was stated, within 30 days of receiving your order.
• Notify you if the shipment cannot be made on time and give you the choice of waiting longer or getting a refund.
• Cancel your order and return your payment if the new shipping date cannot be met, unless you agree to another delay.